Refund policy

We take pride in the quality and craftsmanship of our products, and we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, you have the right to withdraw from your online purchase within 14 days from the date you receive your order without providing any reason.

 

Right of Withdrawal

•You have 14 days from the day you receive the product to notify us of your decision to withdraw from the purchase.

•After notification, you have an additional 14 days to return the item.

•No explanation is required for exercising this right.

 

Return Conditions

•The product must be unused, in its original condition and packaging.

•We offer a 14-day complimentary return policy on all purchases. Returns are accepted for any reason, ensuring a luxurious and worry-free shopping experience.

•Once the returned item is received and inspected, we will issue a refund within 14 days from receiving your withdrawal notice or proof of return.

Damaged or Faulty Products

All our products are covered by a two-year legal warranty in accordance with EU law. If you receive a product that is defective, damaged, or not as described, you are entitled to repair, replacement, or refund, depending on the nature of the issue.

Please contact us within a reasonable time at info@velmoranoir.com, including your order number and photos of the defect, so we can resolve the issue promptly.

 

Exceptions

The right of withdrawal does not apply to:

•Custom-made or personalized items

•Products unsealed after delivery that cannot be returned for hygiene reasons